Wheels2U is an affordable ride sharing service in Norwalk, CT. Download the app, request a ride, and a shuttle will pick you up and drop you off in the Wheels 2U Norwalk service area.

There is no fixed route like a traditional bus. Pick-ups and drop-offs occur in a specific service area.  Wheels2U Norwalk provides enhanced connectivity and mobility between South Norwalk, The Maritime Aquarium, The SoNo Collection, Wall Street Area, Calf Pasture Beach, Merritt 7  area and other key attractions. See the map for specific geographic boundaries.

$2 per ride • per person

$6 group ride • 3-8 people

Children aged five and under ride for free when accompanied by an adult. Children over age five pay full fare.

No. The drivers do not accept cash. Trip reservation and payment is made by credit card through the app on your mobile phone.

Not at this time.

Download the Wheels2U app from the Apple App Store or Google Play.

Use the app to plan your whole trip:

• Request a ride
• Pay for your ride
• See where the closest shuttle is to your location
• Get the estimated time of pick-up and drop-off
• More!

Thursday & Friday: 5pm – 11pm

Saturday: 1pm - 12am

Sunday: 1pm - 9pm

Masks are no longer required.

Yes! Our shuttles are equipped with wheelchair lifts and drivers are trained at helping people with disabilities.

For customers with visual or hearing impairments:

For iOS (Apple) devices:

• VoiceOver: VoiceOver is a gesture-based screen reader that is included on iOS devices and allows visually impaired iOS users to navigate apps by hearing a description of everything on the screen. More information is available at http://www.apple.com/accessibility/ios/voiceover/
• Adaptive Font Size
• Switch Control: More information available at https://support.apple.com/en-us/HT201370.

For Android devices:

• TalkBack: TalkBack is a screen reader that is included on Android devices. TalkBack uses spoken feedback to describe a user’s actions and to tell users about alerts and notifications. More is information available at https://support.google.com/accessibility/android/answer/6006564
• Adaptive font size and contrast

Only service animals are allowed on the shuttles.

Service animals are always welcome on the vehicles. Service animals are defined as, “Any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or

rescue work, pulling a wheelchair, or fetching dropped items.”

Service animals are animals that are “individually trained to work or perform tasks.” This training can be by an organization or by an individual, including the individual with a disability. Transit agencies are not required to transport animals that have not been individually trained to perform specific work or tasks.

Our drivers may ask riders two questions:

1. Is the animal a service animal required because of a disability?
2. What work or task has the animal been trained to perform?

Riders with a service animal must maintain control of their animal at all times. The Paratransit driver will refuse to transport a service animal if it demonstrates disruptive behavior such as growling, being threatening, or lunging towards passengers or other animals on the vehicle.

The Norwalk Transit District operates the Wheels2U shuttles using licensed and insured drivers. The software used to manage the service is provided by Via, a New York City based firm. The program is a partnership with Norwalk Transit, Norwalk Transportation, Mobility and Parking, as well as the State of Connecticut Department of Transportation as part of pledge to improve transportation in Norwalk’s urban core. The vehicles used for the service are part of the Norwalk Transit District’s paratransit fleet. The vehicles are used during hours when the vehicles are typically not in service. These vehicles are funded by the Federal Administration (80%) and the State of Connecticut Department of Transportation (20%). 100% of the operating expenses are supported by the State of Connecticut Department of Transportation.