ADA Paratransit Service

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“Providing a safe and outstanding quality of service
to all of our riders is our top priority.”

All materials are available in accessible format and in languages other than English upon request.

ADA Paratransit Service:   In compliance with the Americans with Disabilities Act (ADA), the Greater Hartford Transit District provides transportation services for individuals who, because of their disability, are unable to travel on the fixed route public transit service operated by CTtransit (Hartford, Bristol and New Britain Divisions). The paratransit service is designed to provide those persons with disabilities equal access to public transportation. Additionally, individuals who have been certified as ADA eligible in other communities may use the local ADA paratransit service when visiting this region. If you would like to learn how to schedule a ride as a visitor, call 860-247-5329 x3011 for details.  You can find full details about the ADA service in our ADA Riders Guide (en Espanol)
ADA Riders Guide (Polish).

• ADA Riders Guide

Application Process and Eligibility
Service Area
Fares/Ticket Books
ADA Paratransit Visitor Policy

• Other Options - Paratransit rides may, at times, take longer than trips on fixed route buses.  Consider making use of CTtransit service.  The Kennedy Center provides travel training for the fixed route system
For trips that are outside the fixed route bus service hours or for same day service, a subsidized taxi program, the Freedom Ride is available.

Important Numbers
Questions, Comments, Concerns?
GHTD ADA Paratransit Newsletter
Americans with Disabilities Act
Title VI
Procedures for Accommodating
  Reasonable Modification Requests
  - English

• Procedures for Accommodating
  Reasonable Modification Requests
  - En Español
Reasonable Modification Request
  Form - English

Reasonable Modification
  Request Form - En Español

The S.T.A.R. ADA Paratransit Newsletter
Winter 2020


No Show and Late Cancellation Policy

No Show and Late Cancellation Policy - En Español

ADA Complaint Resolution Procedure

ADA Complaint Resolution
  Procedure - En Español

ADA Complaint Resolution Form

ADA Complaint Resolution Form
(En Español)


Inclement Weather

Manager of ADA Paratransit
Patricia M. Williams
(860)247-5329 extension 3011

ADA Paratransit Assistants
Carmen Vicente
(860)247-5329 extension 3086

Vimari Lopez
(860)247-5329 extension 3086

ADA Paratransit Service Compliance Manager
Margaret Banker
(860)247-5329 extension 3043

Senior ADA Paratransit Eligibility Coordinator
Valerie K. Ellis
(860)247-5329 extension 3005


Transportation Coordinator

Miguel Lefebre
(860)-247-5329 extension 3008

(860)724-5340 Select 1

Easter Seals
Connect-abilityCT Rides

The Greater Hartford Transit District is proud to partner with First Transit to provide high quality and efficient service to our passengers.

Paratransit Operations and Maintenance Center
148 Roberts Street
East Hartford, CT 06108
(860) 724-5340 (tel.)
(860) 955-2915 (fax)