GHTD is proud to partner
with First Transit to provide high quality and efficient
service to our clients.
First
Transit
249 Wawarme Avenue
Hartford, CT 06114
(860)724-5340
(860)247-0071 (fax)
Americans
with Disabilities Act
http://www.ada.gov/pubs/ada.txt
Title II, Section 223
Application
Process
Follow these easy steps to receive your certification application:
1. Request an application from the Greater Hartford Transit District
by calling (860) 724-5340 or writing:
ADA Applications
Greater Hartford Transit District
One Union Place
Hartford, Connecticut 06103
2. When you receive the application, it is important that you complete
the entire form so we can provide you with the best possible service.
Eligibility
In compliance with the Americans with Disabilities Act (ADA), the
Greater Hartford Transit District provides transportation services
for individuals who, because of their disability, are unable to travel
on the fixed route system operated by CTTransit. This service is designed
to provide those with disabilities equal access to public transportation.
You may be eligible for the service if, because of a disability:
• You cannot
independently travel to/from fixed route stops within the service
area.
• You could use an accessible fixed route vehicle, but the route
that would be used is not accessible.
• You cannot independently navigate the system even though you
can board the bus.
Your eligibility certification will be based on ADA eligibility guidelines,
including a face-to-face interview and possible medical verification.
If you are approved, you will receive your identification card in
the mail within 21 days, and you will be ready to use the service.
Application
Appeals Process
Occasionally, applicants are not eligible for ADA service. If it is
determined that you are not eligible, you will receive a letter describing
how you may appeal the decision.
Click here to fill out an application.
Alternate
Formats
All materials produced by the GHTD are available in alternative formats
such as Braille, TDD/Relay of Connecticut at 1-800-833-8134, audio,
or Spanish. For more information please call 247-5329, ext. 3011.
Days and Hours of Service/Holidays
The service operates during the same hours that local CTTransit buses
operate. ADA service is available but limited on the following holidays
in most towns:
• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
For any further questions
regarding service days and hours, please contact the Reservationist
office at (860) 724-5340.
Service
Area
The ADA service area covers 3/4 of a mile around all local CTTransit bus routes. This includes all of:
• East Hartford
• Hartford
• Manchester
• West Hartford
• Wethersfield
and portions
of:
• Avon
• Bloomfield
• Cromwell
• Ellington
• Farmington
• Glastonbury
• Middletown
• New Britain
• Newington
• Rocky Hill
• South Windsor
• Tolland
• Vernon
• Windsor
• Windsor Locks
If you have a
question about whether or not your trip is in our service area, please
call our Reservationists at (860) 724-5340.
If it is determined that we will not be able to provide door-to-door
service because your home address is not in our service area, we can
arrange to pick you up in a safe well-lighted environment within our
service area. Our Reservationists will assist you in determining an
appropriate pickup point for you when you call.
Extended Service
If you need to travel beyond
our service area, ADA Paratransit from another District or certain
town Dial-A-Rides may be able to arrange a transfer ride. For details,
please call (860) 247-5329 extension 3011.
In addition, any ADA eligible
client when traveling out-of-state may utilize their ADA Paratransit
service for up to 21 days. For more information, please call (860)
247- 5329 extension 3011.
Personal
Care Attendants
If you are an ADA rider
and will be traveling with a personal care attendant or aide, please
let us know when you reserve a ride. There is no fare for a personal
care attendant. They must be picked up and dropped off at the same
location as you and must be capable of providing any assistance you
require. Companions who are not personal care attendants may also
accompany ADA riders but must pay the appropriate fare.
Fares/Ticket
Books
The ADA service requires a fare for each one-way trip. Exact fares
must be paid at the time of boarding, as the driver will not make
change. Personal checks are not accepted. You also have the option
of purchasing a reduced rate ADA 10-ride ticket book to use. The books
avoid the inconvenience of paying your driver with bills and change
upon boarding. Please contact the Reservationists at (860) 724-5340
for the ADA Paratransit fare and the ADA 10-ride ticket book cost.
The ADA 10-ride ticket books are available in two ways in your area:
1. You may purchase the ADA 10-ride ticket book by mail using an order
form. Call (860) 724-5340 and a Reservationist will mail you an order
form. Order forms allow payment by check, money order or credit card.
Checks and money orders should be payable to “CTTRANSIT”,
and mailed to:
CTTRANSIT 10-Ride ADA Ticket Book
P.O. Box 66
Hartford, CT 06141-0066
You may also order
on-line for home delivery using a credit card at www.cttransit.com.
Tickets from the ADA 10-ride
ticket books are valid for certified ADA clients and companions only.
Tickets are not refundable, and lost, stolen or damaged tickets cannot
be replaced. There is no expiration date. For further information
call the ADA Reservationists at (860) 724-5340.
Questions,
Comments, Concerns ?
How are we doing? We would like to know what you think about our service. Questions, comments or concerns may be sent to the address below or you can call (860) 724-5340. Please take a moment to let us know what you think by writing:
Customer Service Department
Greater Hartford Transit District
One Union Place
Hartford, Connecticut 06103
You may also fax us at (860) 549-3879. If you would like a detailed
brochure about the Greater Hartford Transit ADA Paratransit Service,
contact (860) 247-5329 extension 3005 or extension 3086.
Important
Numbers
• For an application
call: (860) 724-5340 - select 4.
• For reservations
and cancellations call: (860) 724-5340 - select 1.
• For questions regarding ADA eligibility call: (860) 724-5340.
• For complaints
to administration call: (860) 724-5340 - select 9.
• For Hartford Dial-A-Ride
call: (860) 722-8473 or (860) 247-5329 extension 3043.
ADA
Public Forum
ADA riders and
other interested persons may attend a Public Forum to discuss issues
regarding ADA Paratransit. To inquire about the date and time of the
next forum, contact the Reservation office at (860) 724-5340. For
additional information, please contact (860) 247-5329 extension 3011.
Fixed Route Service (CTTransit)
www.cttransit.com
Forum Meeting Minutes
July
12, 2006
September
12, 2006 ADA Forum
November
14, 2006 ADA Forum
January
9, 2007 ADA Forum
March 15, 2007 ADA Forum
May 3, 2007 ADA Forum
July 10, 2007 ADA Forum
September 19, 2007 Forum
Improve Connecticut Flyer
November 13, 2007 ADA Forum
January 8, 2008 Forum- Revised
March 19, 2008 Forum
May 21, 2008 Forum
July 15, 2008 Forum
Forum Notice
July 12, 2006
Sept 12, 2006
Nov. 14, 2006
January 09, 2007
March 15, 2007
May 03, 2007
July 10, 2007
Sept. 19, 2007
Nov. 13, 2007
January 8, 2008
March 19, 2008
May 21, 2008
July 15, 2008
September 18, 2008
November 12, 2008
Travel
Training/The Kennedy Center
www.thekennedycenterinc.org
Hartford Dial-A-Ride (more info)
Additional ADA Paratransit
Information
www.projectaction.org
www.ada.gov
www.disabilityinfo.gov
