ADA PARATRANSIT SERVICE

“Providing the highest quality transportation service to the elderly and disabled in the Greater Hartford region is our top priority.”

Application Process
Follow these easy steps to receive your ADA application:

1. Request an application from the Greater Hartford Transit District:

By Calling:

(860) 724-5340 select "4"

By Mail:

ADA Applications
Greater Hartford Transit District
One Union Place
Hartford, Connecticut 06103

By E-mail:

kshea@hartfordtransit.org

2. When you receive the application, it is important that you complete the entire form so we can provide you with the best possible service.

Click here to fill out an application online.

Eligibility
In compliance with the Americans with Disabilities Act (ADA), the Greater Hartford Transit District provides transportation services for individuals who, because of their disability, are unable to travel on the fixed route system operated by CTTransit. This service is designed to provide those with disabilities equal access to public transportation. You may be eligible for the service if, because of a disability:

• You cannot independently travel to/from fixed route stops within the service area.
• You could use an accessible fixed route vehicle, but the route that would be used is not accessible.
• You cannot independently navigate the system even though you can board the bus.

Your eligibility certification will be based on ADA eligibility guidelines, including a face-to-face interview an environmental check and/or a medical verification. If you are approved, you will receive your identification card in the mail within 21 days, and you will be ready to use the service.

Appeals Process
Occasionally, applicants are not eligible for ADA service. If it is determined that you are not eligible, you will receive a letter describing how you may appeal the decision.